Important guidelines for maintaining your virtual card status and ensuring uninterrupted service
Important Notice
Your virtual card will be permanently closed by our banking partners under the following conditions:
10failed payments in a row
If you make 10 consecutive failed payments due to insufficient funds. Please ensure that your account has adequate funds for each transaction to avoid this situation.
Threshold: 10 consecutive failures
Tip: Set up balance alerts to avoid insufficient funds
60failed payments in total
If you accumulate a total of 60 failed payments due to insufficient funds over the card's lifespan, regardless of whether these failed payments are consecutive or spread out over time. This cumulative threshold helps maintain the integrity and reliability of our banking services.
Threshold: 60 total failures
Tip: Monitor your payment history regularly
150days without use
If your card remains inactive for a continuous period of 5 months (150 days). Regular use of your card is necessary to keep it active and prevent closure.
Threshold: 150 days inactive
Tip: Make small regular transactions to maintain activity
To avoid these situations, please monitor your account balance regularly and use your card responsibly. Set up balance alerts, keep track of your payment history, and maintain regular card activity to ensure uninterrupted service.