About the role
You will be the first person customers reach when something goes wrong with a card or a payment. Most of it is chat and email, and most issues need to be solved the same day.
What you will do
- Answer customers on live chat, WhatsApp and email
- Help with card creation, top-ups and failed payments
- Escalate the cases that need the operations team
- Keep a clear record of every conversation
What we are looking for
- Fluent English. French is an advantage
- At least 1 year in a customer support role
- Clear, quick writing
- A laptop, stable internet and a quiet place to work
- Available for shifts, including some weekends
Nice to have
- Experience with fintech or mobile money
- Used a helpdesk tool such as Intercom or Zendesk
What we offer
- Fully remote
- Two weeks of paid training
- Annual leave and public holidays
- Room to move into operations or compliance
How hiring works
- 1
Apply
Send your CV through this page.
- 2
Screening
We reply within 5 business days.
- 3
Written test
A few customer messages to answer.
- 4
Interview
A 30-minute video call.